How the operation actually works

What is an order management system (OMS)?

A plain-English explanation of what an order management system does, how it differs from inventory software and ERP, and which sellers actually need one.

• Also called: order management software, multi-channel order management
• Five core jobs: ingest orders, hold stock truth, invoice, fulfil, reconcile
• Not the same as: inventory software (narrower) or ERP (wider)
• Typical trigger to adopt: a second sales channel

How to sync inventory across Amazon, Flipkart, Meesho and Shopify

A practical method for keeping one accurate stock number across every marketplace — SKU mapping, buffers, sync timing, and the failure modes to design around.

How to stop overselling — and stop running out at the same time

Overselling and stockouts are the same problem seen from two sides. The stock policy, reorder maths and process fixes that reduce both without holding more cash in inventory.

GST invoicing for e-commerce sellers, explained

What has to appear on a GST invoice, when it is CGST+SGST versus IGST, how credit notes work for returns, and where marketplace TCS and e-invoicing fit in.

• Intra-state supply → CGST + SGST. Inter-state supply → IGST
• Place of supply for goods is where delivery terminates
• Invoice numbers must be sequential within a series, with no gaps
• Returns are reversed with a credit note linked to the original invoice

Running multiple Amazon or Flipkart seller accounts in one system

How to operate several seller accounts on the same marketplace without merging their data: account-level isolation, shared or separate stock pools, and per-account reporting.

Marketplace settlement reconciliation: finding the money you were owed

Order value is not what lands in your bank. A practical method for reconciling marketplace payouts line by line, and the deduction types worth disputing.

A pick, pack and dispatch workflow that scales past one room

The warehouse process that keeps accuracy high as volume grows: receiving, putaway, pick lists, packing verification, dispatch handover and cycle counts.

• Six stages: receive → putaway → pick → pack-verify → dispatch → count
• Scan verification at packing is the highest-return single change
• Batch picking beats order-by-order picking above roughly 50 orders a day
• Every location needs a name, even in one room